Refund and Returns Policy

Overview

By making a payment, you expressly agree to waive your right of withdrawal from the service. This means that once payment is made, you accept that the service will begin immediately, and you acknowledge the loss of your right to cancel the service for a full refund.

Eligibility for Refund

Refunds may still be considered under specific circumstances, such as failure to meet our stated service level agreements or technical issues directly attributable to our infrastructure that were not resolved in a timely manner. To be eligible for a refund under these conditions, you must provide detailed documentation of the issue and efforts made to resolve it with our support team.

Non-refundable Services

Certain services are inherently non-refundable, including:

Domain name registrations or renewals
SSL certificate purchases
Custom software installation fees
Setup fees for special configurations
Services explicitly stated as non-refundable at the time of purchase

Refund Process

To request a refund, please reach out to our support team with your account information, details of the service in question, and a comprehensive explanation of why a refund is warranted. We require this information to assess your request accurately.

Refunds will not be issued for services terminated due to violations of our Terms of Service.

Refunds

If your refund request is approved, following the review based on the eligibility criteria, the refund will be processed and credited back to your original payment method within a specified number of days.

Late or Missing Refunds

If you have not received an expected refund:

Double-check your bank account.
Contact your credit card company; refunds may take time to be officially posted.
Consult your bank. There can be processing delays before a refund appears.

If after these steps, the refund has not been received, please get in touch with us.

Sale Items

Services purchased at regular prices may be eligible for refunds, but those bought on sale or with a discount are not refundable.