Information Technology Service ManagementITSM Information Technology Service Management (ITSM) is a framework for managing the delivery, support, and maintenance of IT services. Unlike traditional IT, which is often centered around technology and infrastructure, ITSM places greater emphasis on the provision of services that align with business goals and meet customer needs. This approach is designed to make IT more responsive, efficient, and aligned with business objectives. (ITSMITSM Information Technology Service Management (ITSM) is a framework for managing the delivery, support, and maintenance of IT services. Unlike traditional IT, which is often centered around technology and infrastructure, ITSM places greater emphasis on the provision of services that align with business goals and meet customer needs. This approach is designed to make IT more responsive, efficient, and aligned with business objectives.) is a framework for managing the delivery, support, and maintenance of IT services. Unlike traditional IT, which is often centered around technology and infrastructure, ITSM places greater emphasis on the provision of services that align with business goals and meet customer needs. This approach is designed to make IT more responsive, efficient, and aligned with business objectives.